Cancellation Policy

RESERVATION CANCELLATIONS & CANCELLATION FEES

If a Reservation Cancellation is received by Country Heritage Tours prior to the final payment due date, your non-refundable deposit will be retained. All cancellations must be received in writing at our Amherst, N.H. office.

CANCELLATION FEES

The following cancellation fees are applicable to all Country Heritage Tours trips unless otherwise noted by a separate fee schedule (named for the tour) which supersedes the standard cancelation fee schedule. 

STANDARD CANCELLATION FEES

• 101 days or more prior to departure: Non-refundable deposit will be retained

• 100 – 46 days prior to departure: 30% of tour price will be retained
• 45 – 31 days prior to departure:   50% of tour price will be retained
• 30 – 0 days prior to departure:     100% of tour price will be retained

CANADIAN ROCKIES BY RAIL and UNTAMED ALASKA LAND & CRUISE TOUR CANCELLATION FEES

• 101 days or more prior to departure: Non-refundable deposit will be retained
• 100 – 61 days prior to departure: 30% of tour price will be retained
• 60 – 46 days prior to departure:   50% of tour price will be retained
• 45 – 0 days prior to departure:     100% of tour price will be retained

AIR-INCLUSIVE UPGRADE CANCELLATION FEE

The amount paid for any purchased upgrades (when available) on tours with included airfare are non-refundable and non-transferable once the final payment for your trip has been completed.

VACATION AGREEMENT 

Payment on any vacation indicates you and all members of your traveling party have read and accepted these Terms & Conditions. Your booking is not confirmed until your payment is processed by Country Heritage Tours and you receive a Reservation Confirmation.

RESERVATION DEPOSIT

A $200 non-refundable, non-transferable, per-person, per-trip deposit is required to reserve space for you, with some limited exceptions, as noted below. Air arrangements may require an additional deposit as noted in the air-inclusive vacations sections below.

RESERVATION FINAL PAYMENT 

Final payment for your reservation is due 100 days prior to commencement of services. For reservations made within the final payment date, payment in full is required at time of booking to reserve space. Reservations (land and air) are canceled if final payment is not received by the final payment due date; cancellation penalties apply, as noted below. For group reservations or custom departures, refer to the Group Policy, which will be provided to you by Country Heritage Tours. You are responsible for verifying everything on your Reservation Confirmation is accurate and complete, including dates of travel and options selected.